Friday, March 21, 2008

Best Buy - WORST EVER

Dillon's dad is even harder to shop for than Dillon is. He's a single guy with a good job, so if he wants it, he buys it. Because of this, he's gotten shirts for the last 4+ Christmases and birthdays from us.

This last Christmas Dillon came up with a good idea to spoil his dad a little - an MP3 player. A little back story: Steve probably owns 7 or 8 thousand (yes, I said thousand) CD's. With an MP3 player, he could take so much more of his music with him than he was able to before with his CD case.

It was December 16th when Dillon ordered a Zune for his dad. It was guaranteed delivered by Christmas. Dillon used Best Buy because he figured if he wanted the unit with the larger storage, he could go into his neighborhood Best Buy, spend a bit more and upgrade.

Christmas came and went with nothing getting to Dad's house from us. Approximately January 16th, the thing finally showed up. Merry Christmas in January.

Steve decided that he did want the larger one, so he went in to Best Buy with his unopened gift. Once there they would not let him exchange it. They said that he would have to return it and they could credit our card back and that was it. Unbelievable. Who doesn't do gift exchanges?

Dillon's card received the credit a few days later, and he decided to send dad a gift card for the cost of the MP3 player instead. Well, Best Buy would not allow the entire amount on a gift card, so he ended up putting $15 on one and the rest on another. They sent the two separately - one by mail and the other by UPS. Don't ask me why. The $15 card arrived to him on a week or so later, but the card with the larger amount on it never showed. Come to find out, it was delivered to the wrong person. Luckily the individual who received the card was honest enough to call Best Buy and report it. We did not find out from Best Buy that his had happened though. A week or so later, Steve met the guy, he recognized Steve's name and told him about it.

Dillon then reported back to Best Buy and it took another couple of weeks for them to credit Dillon's card back for the lost gift card. At that point he had decided that we would just send Dad a personal check for the amount and he could go buy the thing from (hopeful) somewhere other than Best Buy.

As if this whole experience was not enough to make one hate that company, on March 4th I noticed another large charge from Best Buy on our account. It happened to be for the exact amount that we originally bought the MP3 player for back in December. When Dillon called them to inform them of their error, they told him that they did not do it. The description and amount were exactly as before from them, so we knew it was Best Buy. They kept telling us that they had no record of it and it wasn't them. We ended up having to report it to our bank as fraud and our bank gave us the money back.

Not only do you pay more for almost everything at this ironically named store, but this fiasco has officially assured Best Buy a top spot on my permanent boycott list.

1 comment:

Sasha said...

So totally and completely LAME! I've never been a big fan of them myself. I guess maybe I'll shop elsewhere for my new computer. I'm thinking Costco. I love that place!